Refund policy
Wallspace Studio – Returns & Refund Policy
We hope you love your Wallspace Studio print. If you change your mind, you may request a return within 14 days of receiving your order.
To request a return, please contact us at contact@wallspacestudio.com with your order number and details of the item you would like to return.
Returns
Once you have notified us that you wish to return an item, you must send the item back within 14 days.
Items should be returned in their original condition and, where possible, in their original packaging. Please take reasonable care of the item while it is in your possession.
Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item.
Please contact us before sending a return so that we can provide the appropriate return instructions. Do not return orders directly to the address shown on the original shipping label unless we specifically instruct you to do so.
Refunds
Once we receive your return, or you provide evidence that it has been sent back where applicable, we will process your refund in accordance with applicable consumer law.
Approved refunds will be issued to your original payment method.
Where you exercise your statutory right to cancel an eligible online order, we will also refund the cost of our standard delivery option. Any additional amount paid for an upgraded or express delivery service may not be refundable.
We may make a deduction from the refund if the value of the item has been reduced as a result of handling beyond what would reasonably be necessary to inspect it.
Damaged, Faulty or Incorrect Orders
Please inspect your order when it arrives.
If your print arrives damaged, faulty, defective or you receive the wrong item, please contact contact@wallspacestudio.com as soon as possible and include:
- Your order number
- A description of the problem
- Clear photographs of the item and packaging
We will review the issue and, where appropriate, arrange a replacement or refund at no additional cost to you.
Nothing in this policy affects your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods. UK consumer rights continue to apply independently of the change-of-mind return period.
Personalised or Custom Products
Where we offer products that are made to your individual specifications or clearly personalised for you, they may not qualify for the standard change-of-mind cancellation right.
This does not affect your rights where an item is faulty, damaged, misdescribed or otherwise not supplied as agreed.
Cancellations
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at contact@wallspacestudio.com.
We will do our best to stop the order before production or dispatch, although this may not always be possible.
Contact
For any questions regarding returns or refunds, please contact:
Wallspace Studio
Email: contact@wallspacestudio.com
This policy does not limit any rights you may have under applicable consumer law.